If you're using GMass to send email marketing campaigns through your Gmail account, note that the From Name that you set in your Gmail account may not be the From Name that is used when your email campaign is sent.
While this post is about ensuring the From Name is correct, please also see our recent post about ensuring the right From Address, which is relevant if your Gmail account is configured to use multiple From Addresses.
Don't just change the From Name in Gmail Settings -- that won't work
In your Gmail Settings, you can change the From Name used when you send emails. Unfortunately this name will only be used when you use the regular Gmail Send button. Using the GMass button will not cause your set From Name to be used. GMass will always use the From Name that is tied to your overarching Google Account.
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You must change the name associated with your Google Account, not just your Gmail Settings, in order to set a different From Name for GMass campaigns.
Regular Gmail users:
Go to https://accounts.google.com and navigate to the area where you can change your name. If you change your name, it will take at least 10 minutes for this change to be reflected in your Gmail account.
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Google Apps users:
Go to https://admin.google.com and navigate to the area where you can rename a user. Note the various warnings associated with changing a user's name. Also, you must be an administrator for your domain's Google Apps account to be able to change a user's name (even your own). If you change your name, it will take at least 10 minutes for this change to be reflected in your Gmail account.
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While this post is about ensuring the From Name is correct, please also see our recent post about ensuring the right From Address, which is relevant if your Gmail account is configured to use multiple From Addresses.
Don't just change the From Name in Gmail Settings -- that won't work
In your Gmail Settings, you can change the From Name used when you send emails. Unfortunately this name will only be used when you use the regular Gmail Send button. Using the GMass button will not cause your set From Name to be used. GMass will always use the From Name that is tied to your overarching Google Account.
Setting a different From Name here won't take effect in your GMass campaigns.
You must change the name associated with your Google Account, not just your Gmail Settings, in order to set a different From Name for GMass campaigns.
Regular Gmail users:
Go to https://accounts.google.com and navigate to the area where you can change your name. If you change your name, it will take at least 10 minutes for this change to be reflected in your Gmail account.
Google Apps users:
Go to https://admin.google.com and navigate to the area where you can rename a user. Note the various warnings associated with changing a user's name. Also, you must be an administrator for your domain's Google Apps account to be able to change a user's name (even your own). If you change your name, it will take at least 10 minutes for this change to be reflected in your Gmail account.
