Bug: Changing the From Address has no effect on a GMass email marketing campaign
A couple users have reported a bug recently where if you set a different From Address in the Compose window, and then hit the GMass button, the sent emails may not always reflect the different From Address, and they may instead default to the original From Address. Gmail allows you to authorize different From Addresses for each Gmail account, and these addresses then show up as options for the From Address when you compose an email message.
The Workaround:
The workaround for this bug is to ensure that setting the From Address isn't the last change you make to your message before hitting the GMass button. Make sure you make at least one other change to your message after setting the From Address. If you do so, then the chosen From Address will always be reflected in the individual sent emails.
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Technical Explanation:
The cause of this issue is a bug within Gmail's User Interface (UI). Typically when composing an email and making changes to an email, Gmail saves the message every few seconds, generating a new internal Gmail Message ID every time you make a change. For example, if you type a few new characters in your message, you'll notice the URL in the Address Bar change to reflect a new Gmail Message ID. Or if you change your Subject line, you'll also notice this. If, however, you simply choose a different From Address, then Gmail does NOT generate a new Gmail Message ID and so does NOT save this change.
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Therefore, if changing the From Address is the last thing you do, then hitting the GMass button won't allow GMass to be aware of that change to the message because Gmail never saved it. If, however, you make at least one more change, in order to force Gmail to save the message and generate a new message ID, the new From Address will be a part of the Draft and then also the sent emails for the mail merge campaign.
A couple users have reported a bug recently where if you set a different From Address in the Compose window, and then hit the GMass button, the sent emails may not always reflect the different From Address, and they may instead default to the original From Address. Gmail allows you to authorize different From Addresses for each Gmail account, and these addresses then show up as options for the From Address when you compose an email message.
The Workaround:
The workaround for this bug is to ensure that setting the From Address isn't the last change you make to your message before hitting the GMass button. Make sure you make at least one other change to your message after setting the From Address. If you do so, then the chosen From Address will always be reflected in the individual sent emails.
Technical Explanation:
The cause of this issue is a bug within Gmail's User Interface (UI). Typically when composing an email and making changes to an email, Gmail saves the message every few seconds, generating a new internal Gmail Message ID every time you make a change. For example, if you type a few new characters in your message, you'll notice the URL in the Address Bar change to reflect a new Gmail Message ID. Or if you change your Subject line, you'll also notice this. If, however, you simply choose a different From Address, then Gmail does NOT generate a new Gmail Message ID and so does NOT save this change.
Therefore, if changing the From Address is the last thing you do, then hitting the GMass button won't allow GMass to be aware of that change to the message because Gmail never saved it. If, however, you make at least one more change, in order to force Gmail to save the message and generate a new message ID, the new From Address will be a part of the Draft and then also the sent emails for the mail merge campaign.