First, here's the GMass Pricing page.
Q: I thought GMass was free. Why is it not free anymore?
A: GMass has been free since it was launched in September of 2015, but starting on August 15, 2016, I will be charging for it. It's the only way I can continue to provide an outstanding service to my users. See my previous post on my decision to start monetizing.
Q: Do I have to upgrade to a paid account? Can I just keep using my free account?
A: Free accounts are limited to sending to 50 email addresses at a time. All other features work with free accounts.
Q: Why is pricing different for Gmail users versus Google Apps users?
A: Google Apps users have more sending ability than regular Gmail users. Google publishes that Google Apps users can send 2,000 emails/day while regular Gmail users are limited to 500 emails/day. Because of the greater sending capacity, more server resources are used to service Google Apps users.
Q: How do I know whether I have a Gmail or a Google Apps account?
A: If your Gmail account ends in @gmail.com or @googlemail.com you have a Gmail account. If your Gmail account ends in your own domain, like @abcwidgets.com, for example, then you have a Google Apps account.
Q: I manage multiple Gmail accounts, and want to use GMass with all of them. Do I get a discount?
A: If you're a Google Apps user then you can buy a Team Plan for your Google Apps domain, and save on the per-user cost. If you're a regular Gmail user with multiple regular Gmail accounts, we don't offer a discount because it would be difficult to implement such a system. With Google Apps, it's easy to track how many accounts comprise a team because they all use the same domain.
Q: How does GMass pricing compare to other Gmail email marketing solutions?
A: GMass pricing falls in the middle, being more expensive than YAMM but less expensive than say, Yesware. Value-wise, however, there's simply no comparison. GMass is the most powerful, full-features, and easiest to use email marketing and mail merge solution for Gmail. If you subscribe to GMass and don't agree with that statement, let us know, and we'll happily refund you your current month's payment.
Q: What will the GMass footer look like?
If you choose a Minimal Plan, a footer will appear on your sent emails. The footer will look similar to the link below:
Email marketing inside Gmail
Q: I see the GMass footer on the bottom of my sent emails. Can I pay extra to have it removed?
A: Yes, the footer only appears if you're subscribed to a Minimal plan. Both the Standard and the Premium plans do not force the GMass footer on your emails.
Q: If I purchase a Google Apps team account, what plan do my individual users get subscribed to?
A: All team plans are for the highest level, Premium account. So all members of your team will have a Premium account.
Q: How do I upgrade from one level to the next?
A: Contact support by emailing support@gmass.zendesk.com. In the near future you will be able to upgrade and downgrade to different levels on your own.
Q: How do I cancel my paid account and downgrade to a free account?
A: Contact support by emailing support@gmass.zendesk.com. In the near future you will be able to cancel your paid account on your own.
Q: I thought GMass was free. Why is it not free anymore?
A: GMass has been free since it was launched in September of 2015, but starting on August 15, 2016, I will be charging for it. It's the only way I can continue to provide an outstanding service to my users. See my previous post on my decision to start monetizing.
Q: Do I have to upgrade to a paid account? Can I just keep using my free account?
A: Free accounts are limited to sending to 50 email addresses at a time. All other features work with free accounts.
Q: Why is pricing different for Gmail users versus Google Apps users?
A: Google Apps users have more sending ability than regular Gmail users. Google publishes that Google Apps users can send 2,000 emails/day while regular Gmail users are limited to 500 emails/day. Because of the greater sending capacity, more server resources are used to service Google Apps users.
Q: How do I know whether I have a Gmail or a Google Apps account?
A: If your Gmail account ends in @gmail.com or @googlemail.com you have a Gmail account. If your Gmail account ends in your own domain, like @abcwidgets.com, for example, then you have a Google Apps account.
Q: I manage multiple Gmail accounts, and want to use GMass with all of them. Do I get a discount?
A: If you're a Google Apps user then you can buy a Team Plan for your Google Apps domain, and save on the per-user cost. If you're a regular Gmail user with multiple regular Gmail accounts, we don't offer a discount because it would be difficult to implement such a system. With Google Apps, it's easy to track how many accounts comprise a team because they all use the same domain.
Q: How does GMass pricing compare to other Gmail email marketing solutions?
A: GMass pricing falls in the middle, being more expensive than YAMM but less expensive than say, Yesware. Value-wise, however, there's simply no comparison. GMass is the most powerful, full-features, and easiest to use email marketing and mail merge solution for Gmail. If you subscribe to GMass and don't agree with that statement, let us know, and we'll happily refund you your current month's payment.
Q: What will the GMass footer look like?
If you choose a Minimal Plan, a footer will appear on your sent emails. The footer will look similar to the link below:
Email marketing inside Gmail
Q: I see the GMass footer on the bottom of my sent emails. Can I pay extra to have it removed?
A: Yes, the footer only appears if you're subscribed to a Minimal plan. Both the Standard and the Premium plans do not force the GMass footer on your emails.
Q: If I purchase a Google Apps team account, what plan do my individual users get subscribed to?
A: All team plans are for the highest level, Premium account. So all members of your team will have a Premium account.
Q: How do I upgrade from one level to the next?
A: Contact support by emailing support@gmass.zendesk.com. In the near future you will be able to upgrade and downgrade to different levels on your own.
Q: How do I cancel my paid account and downgrade to a free account?
A: Contact support by emailing support@gmass.zendesk.com. In the near future you will be able to cancel your paid account on your own.
Q: My Gmail account has become disabled. Therefore I can't log in to follow the cancellation procedures. How do I cancel?
A: If your account has become disabled, GMass will automatically cancel the account and stop all billing for it.
Q: What will I see on my credit card?
A: The charge will say "GMASS".
Q: Do you accept other forms of payment, like cash, check, or Bitcoin?
A: We currently are only accepting credit cards, but will accept other payment forms shortly.
Q: Do you have a discount for non-profits?
A: Yes, if you are a Google Apps user with a .org or .edu domain, you will enjoy 30% off the published prices.
Q: I'm a nonprofit or educational user. I see that you give a 30% discount, but when I go to subscribe, the price shown doesn't reflect a 30% discount. Why not?
A: The discount is actually calculated after you subscribe and can't be shown at the time you subscribe and enter your credit card. -- but you have our assurances that a 30% discount will be applied to your initial payment and all recurring charges.
Q: On what date will I be billed?
A: GMass will remain free to use until August 15, 2016. If you subscribed during our pre-sale (before August 15), and you choose a monthly plan, you will be billed on the 15th of every month. Otherwise you'll be billed on the anniversary of the date you signed up.
Q: I want to send a 1,000 person campaign but don't want to upgrade to a paid account. Can I just use my free account to send to 50 people 20 times?
A: Yes you can, but we prefer you don't do that. If you're getting a lot of use out of GMass, we hope you'll agree that it's worth the small investment for an amazing email marketing service.
Q: I really need GMass but can't afford it. Can I wash dishes instead?
A: We don't have any dirty dishes, but if you have a blog with at least moderate readership, we'd love a blog post describing what you like about GMass and how you use it for your organization. Contact support for more details.
Q: Do you charge sales tax?
A: No.
Q: I have disconnected my Gmail account from GMass by disabling OAuth -- what happens now?
A: GMass will detect that it has been disconnected and will automatically stop all billing for your account.
Q: What happens if I try to send a large campaign from a free account?
A: The send will fail and you'll get a message in the yellow bar at the top of your Gmail account indicating that the send failed. You'll also then be given the option to upgrade to a paid account.
Q: What happens if I try to configure auto follow-ups from an account without auto follow-ups?
A: The send will fail and you'll get a message in the yellow bar at the top of your Gmail account indicating that the send failed. You'll also then be given the option to upgrade to a paid account.
Q: I only need to send an email once a quarter. Can I subscribe, then send, then cancel?
A: Yes, you can. You will have to pay for the whole month though, but feel free to subscribe during just the months when you need to send. During the time that you're not subscribed, all other features, like reporting, will still work.
Q: What features won't work with a free account?
A: All features work with a free account. The only restriction with free accounts is that you can't send to more than 50 email addresses at a time.
Team Pricing FAQ:
Q: Who has the authority to buy a team plan for a Google Apps domain?
A: Anyone that belongs to your domain can create a GMass Team Account.
Q: What happens after I subscribe to a team plan?
A: All existing GMass accounts for your domain are converted to premium accounts, and all future GMass signups from your domain will be converted as well. At the beginning of ever period, we'll bill you for the number of users you chose during plan selection, and at the end of every period, we'll count your users to see if you're over the number of users your plan allows, and if so, bill you the difference.
Q: Can I purchase a team plan at the Minimum or Standard levels?
A: No, Team Plans are all at the highest, Premium level.
Q: What will I see on my credit card?
A: The charge will say "GMASS".
Q: Do you accept other forms of payment, like cash, check, or Bitcoin?
A: We currently are only accepting credit cards, but will accept other payment forms shortly.
Q: Do you have a discount for non-profits?
A: Yes, if you are a Google Apps user with a .org or .edu domain, you will enjoy 30% off the published prices.
Q: I'm a nonprofit or educational user. I see that you give a 30% discount, but when I go to subscribe, the price shown doesn't reflect a 30% discount. Why not?
A: The discount is actually calculated after you subscribe and can't be shown at the time you subscribe and enter your credit card. -- but you have our assurances that a 30% discount will be applied to your initial payment and all recurring charges.
Q: On what date will I be billed?
A: GMass will remain free to use until August 15, 2016. If you subscribed during our pre-sale (before August 15), and you choose a monthly plan, you will be billed on the 15th of every month. Otherwise you'll be billed on the anniversary of the date you signed up.
Q: I want to send a 1,000 person campaign but don't want to upgrade to a paid account. Can I just use my free account to send to 50 people 20 times?
A: Yes you can, but we prefer you don't do that. If you're getting a lot of use out of GMass, we hope you'll agree that it's worth the small investment for an amazing email marketing service.
Q: I really need GMass but can't afford it. Can I wash dishes instead?
A: We don't have any dirty dishes, but if you have a blog with at least moderate readership, we'd love a blog post describing what you like about GMass and how you use it for your organization. Contact support for more details.
Q: Do you charge sales tax?
A: No.
Q: I have disconnected my Gmail account from GMass by disabling OAuth -- what happens now?
A: GMass will detect that it has been disconnected and will automatically stop all billing for your account.
Q: What happens if I try to send a large campaign from a free account?
A: The send will fail and you'll get a message in the yellow bar at the top of your Gmail account indicating that the send failed. You'll also then be given the option to upgrade to a paid account.
Q: What happens if I try to configure auto follow-ups from an account without auto follow-ups?
A: The send will fail and you'll get a message in the yellow bar at the top of your Gmail account indicating that the send failed. You'll also then be given the option to upgrade to a paid account.
Q: I only need to send an email once a quarter. Can I subscribe, then send, then cancel?
A: Yes, you can. You will have to pay for the whole month though, but feel free to subscribe during just the months when you need to send. During the time that you're not subscribed, all other features, like reporting, will still work.
Q: What features won't work with a free account?
A: All features work with a free account. The only restriction with free accounts is that you can't send to more than 50 email addresses at a time.
Team Pricing FAQ:
Q: Who has the authority to buy a team plan for a Google Apps domain?
A: Anyone that belongs to your domain can create a GMass Team Account.
Q: What happens after I subscribe to a team plan?
A: All existing GMass accounts for your domain are converted to premium accounts, and all future GMass signups from your domain will be converted as well. At the beginning of ever period, we'll bill you for the number of users you chose during plan selection, and at the end of every period, we'll count your users to see if you're over the number of users your plan allows, and if so, bill you the difference.
Q: Can I purchase a team plan at the Minimum or Standard levels?
A: No, Team Plans are all at the highest, Premium level.